Refund policy

Cancellations and changes

Every booking reserves a crew slot and a tree for your dates, so our policy follows the calendar rather than the purchase.

• Cancel 14 or more days before your setup date: full refund.
• Cancel within 14 days of your setup date: no refund. The crew and your tree are already committed.

Changing your dates is free. If your arrival or departure moves, reply to your confirmation email or write to sarah@mytelluridechristmas.com and we will reschedule, subject to crew availability. Switching to a different design is free until 14 days before setup.

Once a tree is installed, it is yours for the season. We do not offer refunds after setup, but if something is not right when you walk in, tell us the same day and we will come back and fix it.